Implementation Engineer, Customer Onboarding
Onboarding is where worklist earns trust. You'll connect each customer's systems, adapt workflow templates to their payers and rules, test on their own claims in shadow mode, and stay with them until the numbers prove it works.
What you'll do
- Run onboarding: connections, templates, payer rules and user setup
- Test workflows on customers' own data in shadow mode before they go live
- Train billers, managers and automation builders
- Feed what you learn back into templates and the product
What you'll bring
- 3+ years in implementation, solutions engineering or technical customer success
- Healthcare software experience, ideally revenue cycle
- Comfort with data: spreadsheets, SQL and reading X12 when needed
- Calm project management with busy customers
Nice to have
- Experience configuring workflow or automation tools
- Brightree, athenahealth or eClinicalWorks administration
About worklist
worklist runs healthcare operations as workflows, from intake to payment, and turns everything automation can't finish into structured work for a person. We're a small team building it carefully, starting with denial recovery for medical equipment suppliers.